The controller responsible for processing personal data is [Company legal name], [Registered address], email: support@planandpan.com (replace with official contact).

We process data to provide our services, manage your account and orders, communicate with you, process payments, improve our website, and comply with legal obligations. Legal bases include performance of a contract (Art. 6(1)(b) GDPR), legitimate interests such as IT security (Art. 6(1)(f) GDPR), and consent where required (Art. 6(1)(a) GDPR).

Depending on your use of the site, we may process: account and contact data (e.g. name, email, phone), order and project details, communication content, technical data (e.g. IP address, device/browser type, timestamps), and payment-related information processed by payment providers.

We use processors for hosting, email delivery, analytics (only if you consent), and payment processing. If data is transferred outside the European Economic Area, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) where required.

We retain data only as long as necessary for the purposes above, including statutory retention periods (e.g. tax and commercial law). After that, data is deleted or anonymized.

Under the GDPR you have the right to access, rectification, erasure, restriction of processing, data portability, and objection where applicable. You may lodge a complaint with a supervisory authority. You may withdraw consent at any time without affecting lawfulness of processing before withdrawal.

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