If you are a consumer, you may have a statutory right to withdraw from distance contracts within 14 days without giving reasons, unless an exception applies (e.g. services fully performed with your prior express consent and acknowledgment that you lose the right of withdrawal once performance is complete).

The exact conditions depend on your order type and applicable law. Please contact us for a case-specific explanation.

Refund and revision rules follow your order agreement and our Terms of Use. We aim to resolve issues fairly and in line with consumer protection requirements.